Return and Refund Policy

If a service has been requested and paid for, no refund will be given if the customer backs out, unless work has not yet started.

As per registrar policy, all domain name registrations and renewals are final. No refunds are given on successful domain registrations or renewals. Once a domain name has been registered we are unable to alter them in name or extension, should additional domains be requested they will be chargeable at the current market rate plus admin fees.

Cancellation Policy

We will work with our customers to help ensure that every single one of them is completely happy with the work we produce. In the unlikely event that we are unable to satisfy the customer's needs, cancellation of the project must be made in writing by the customer. In the event that work is postponed or cancelled at the request of the Customer, we reserve the right to retain a fee on the percentage of work completed.

Delivery Policy

Due to the electronic and virtual nature of our work, no physical product will be delivered. However we aim to complete the requested services in 28 days from the date on which the customers material is received. The Client must work with ourselves to complete the web site in a timely manner. In some cases, delays receiving materials or other circumstances can slow the process of development. However, assuming no delay of the signing of the contract and securing the payment, we agree to make all reasonable efforts to complete each project in a timely manner. We reserve the right to cancel the contract at cost to the Client should significant delays be experienced that are outside of Easy-Domains control. Examples include, but are not limited to:

• lack of detailed documentation on the subject matter where requested
• lack of logos or design ideas where requested
• lack of return communication or correspondence
• failure to make required decisions
• significant illness
• acts of God
• other significant disruption

Upon any of these circumstances payment for all work already completed will be calculated and the final bill will be modified, all deposits will be forfeit. All our websites must be hosted on the hosting service of our choice and are non-transferable. Should a customer wish to leave our services, the domain name will be made available for a administration fee within 10 working days of receipt of the cancellation request. Domains are not transferable when nearing renewal. Should the domain be nearing renewal, an additional fee will be required to renew the domain to allow transfer.

Chargebacks

If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A £50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.